Who we are

Since joining CTB as the Head of Business Risk and Governance within the Omni business I was lucky to get the opportunity to transfer into the Compliance function heading up Operational Risk & Financial Crime.

I have had the opportunity to really explore more of the leadership aspect of my role, with an opportunity to take part in in-house Leadership and Management Development programme. The culture is open, and very representative of the values of the business. Everyone is friendly, and always willing to help.

Since joining the bank, I have always worked within the Omni Collections team. I have also had multiple opportunities to shadow other departments in Castle Trust and Omni.

My role is very varied, always learning something new and no two days are the same. The culture is open, friendly and supportive and you are really recognised for the hard work that you do. A relaxed office leads to greater productivity.

There is a clear sense of purpose here and pride is taken in everything we do, with a balance in recognition of success and achievements I personally feel valued as an employee.

One of the most challenging aspects of my role is staying ahead of the rapid technological advancements of the industry. However, these challenges are also opportunities for growth, pushing me to enhance my skills, improve time management, and much more.

I joined CTB as an Investments Call Centre Associate and then after 6 months, I moved to the Quality and Training team as a Q&T coach. After a few years, I joined Compliance as a Monitoring Analyst. I now work as a Senior Analyst in the Compliance Advisory team.

I joined not too long after we became a Bank. No two days in Marketing are the same, we are a small team, which means I can get involved in a huge variety of tasks.

I have had several roles at CTB. I started as a Customer Service Advisor in Omni Operations, then moved to the Collections Team. I then moved to the Retail Support Team, followed by a secondment as a Business Development Executive for the Sales Team, where I am now an Account Executive.

I started as a Call Centre Associate before moving to the Complaints team. The investigations of the claims and complaints is what I enjoy, piecing together what has happened and seeing what we can do to resolve customer concerns.

I started as a Business Analyst and then progressed to Senior BA but have worn many hats as part of those roles – release management, overseeing small projects, test analyst, as well as managing people.

No two calls are the same. Each call brings a new and unique customer to you with a different query to the previous one. Because of this, it keeps you thinking and on your toes all day and provides you with learning different aspects of the job.

This is my second time working for Castle Trust Bank, having worked here several years ago in Customer Services and now in Collections. I love helping people who may be struggling- it gives me a real sense of achievement.

I enjoy the diversity of daily tasks that are included in my job role because I am learning something new every day.

Joining Castle Trust Bank was an attractive proposition due to the recent grant of the licence and to be part of that journey and the growth of the property finance division. I love that every day brings something different. The culture is fully supportive and inclusive.