Perry King – Customer Service Adviser – Omni
Coming from a background of customer service, it felt natural for me to apply for the role and was a big attraction as I felt I could bring my knowledge and skills to the team. Sometimes, if you are not having the best of days (which happen from time to time), thankfully we have a great team who do their best to lift everyone’s spirits.
What did you do before joining CTB?
Before joining CTB, I worked for Sainsburys. I started out as a part time food assistant while at college and worked my way up to a manager in the groceries online department, a position I held for 3 years before joining CTB.
What attracted you to working for CTB?
Thankfully, I knew a couple of people who had worked and are still working for CTB. They always spoke highly of the company and that it was a great place to work. When I saw there was an opportunity to be a part of the team, I knew I had to apply.
What roles have you had since joining CTB?
Coming from a background of customer service, it felt natural to apply for the role and was a big attraction as I personally felt I could bring my knowledge and skills to the team. Having researched not only CTB but Omni as well, it is a workplace that is only going to get bigger and better, and knowing I can be a part of making that happen was a major incentive.
What attracted you to the role that you are in today?
I wanted to try something new and felt that I had transferrable skills from my previous role to help me ensure that customers had the best journey with CTB. The investigation side of the job enticed me, and I was keen to learn about the other business areas of the bank.
What (and why) do you enjoy most about the role that you do?
No two calls are the same. Each call brings a new and unique customer to you with a different query to the previous one. Because of this, it keeps you thinking and on your toes all day and provides you with learning different aspects of the job. We also get to speak to customers with some quite interesting stories.
What have you found challenging about your current role?
Sometimes if you’re not having the best of days, which happen from time to time, we’re all human; speaking to and listening to customers who have lost their loved ones and having to try and keep everything positive can be a tough one. Thankfully, we have a great team who do their best to lift everyone’s spirits.
What training and development opportunities have you / are you receiving?
In the short time I’ve been here, I’ve had some many opportunities to learn different areas of the business as well as developing and enhancing my skills and qualities in the role. I’ve had knowledge nuggets regarding Retail Support, Underwriting and Fraud and how they impact the company and my job role. Coming from a job where I worked in retail and had zero knowledge in finance, I’ve learnt so much!
What are your future career aspirations?
Because of my previous managerial experience, I’d like to think that maybe one day, I could become a team leader or manager of a team within the Omni or even CTB operation. I’ve also been intrigued, in the short term, with having an opportunity to move within Omni and learn the skills of a different area
How would you describe the culture here at CTB?
The culture is fantastic, you can see everyone is here to make CTB the place to work and to grow the company into the clear potential it has. This is testament to Martin and the SMT who always provide regular updates through Town Halls and Martin’s Blog and help drive the vision of the company and the heights we can reach.
What makes CTB a unique place to work?
Everyone wants each other to succeed, we’re always driving each other on and for all of us to be the best version of ourselves. Every area of the business displays and demonstrates the company values which are embedded into everyone. I wouldn’t change the people I work with and I’m really proud to be a part of this company.