App Support

How can we help you?

Helpful documents

To learn how to log in to the app for the first time, take a look at our step by step guide below. We also have some documents below that you may find useful.

Logging in to the app for the first time Terms and Conditions Privacy Policy

Help and Frequently Asked Questions

Find information on our app, accounts and services including FAQs and guides on how to use the Self Service Portal.

Help and FAQs


Contact Us

Our Customer Service Team are happy to help you, call us on 0808 164 5000 Monday to Friday, 9am to 5pm or send us an email at savings@castletrust.co.uk

Mortgages
Your home may be repossessed if you do not keep up repayments on your mortgage. Loans are subject to status, terms and conditions. This website is for information purposes only. If you are in any doubt regarding suitability of our products please seek advice from an accredited independent mortgage adviser.

Savings
Your eligible deposits with Castle Trust Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information about the compensation provided by the FSCS, refer to the FSCS website at fscs.org.uk.

Castle Trust Bank means Castle Trust Capital plc, a company incorporated in England and Wales with company number 07454474 and registered office at 10 Norwich Street, London, EC4A 1BD. Castle Trust Capital plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under reference number 541910.

© 2024 Castle Trust Bank. All rights reserved.
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